Crucial conversations are all about hard-hitting issues. It’s human nature to avoid conversations that are thought to result in either hurting someone or in simple words that make things worse. The crucial conversation takes place when stakes are high, opinions vary and emotions run strong. In our usual life whenever we are in the middle of a crucial conversation there are three possible solutions from which we choose the one that suits us. The commonly adopted one is to avoid that conversation, Second choice is to face the matter that results in poor consequences while the third one is to face the matter which results favorable.
Crucial conversations help in spotting those conversations that are keeping you away from what you desire and thus break the silence. Violence is highly not advisable during crucial conversations. Always share your feelings, opinions, ideas, and facts honestly and openly. It is very important to be clear about how you are going to manage your stress when in a crucial conversation. Listen carefully and be clear about what results are you looking for, maintain a proper dialogue. It is always important to understand the motives that can twist the conversation crucial. Always tell your story, so that a proper link generates between your story and your behavior. An important point to be noted at this stage is that the stories should be free of any criminal, victim, and helpless tags. Speak believably while putting your point of view in front of the other person. Always give a proper margin to help other communicate his mind to you
In any case, if you feel threatened and you find your safety at risk, Stop the conversation right away and see how to let it continue while looking for a feasible solution. Once the safety is done return back to the conversation. Always do crucial conversations on mutual grounds and put skills and principles together to make it work and end up with a desirable result.
For example, in the case of diabetes, the doctor and the patient get into a crucial conversation where a doctor diagnosis patient with diabetes mellitus and breaks the news to him. The patient is in denial and also under grief. He does not believe that he has become the victim of this lifelong disease and thinks that he is on the verge to die. Then the diabetologist starts the crucial conversation with him letting him realize that he is not going to die rather he needs to start living a healthy life. He needs to take a proper diet, need to do walk or exercise regularly, should learn skills for stress management and willpower, and lastly, timely intake of insulin should be regularly followed. One of the questions that the patient asks the doctor, that my willpower ability is low and I have always been bad at it. The doctor tells the patient that willpower ability can be increased by learning some very effective skills, it is something from nature that we nurture. Finally, the meeting ends at mutually deciding some goals in order to manage Diabetes Mellitus. The doctor also refers the patient to counselors to help him learn some important skills in order to manage his disease.
Around the world, many health professionals get banned because of the medical mistakes done by them. Interestingly the research has shown the other sides of the picture where patients often do not share their concerns with their health professionals and thus the professionals alone have to face the music afterward. The major reason for this is that patient doesn’t want to offend their health professional and thus they don’t speak up.